Terms of service

These Terms and Conditions govern your use of the Disklok Canada website and the purchase of products from our store. By accessing our website or placing an order, you agree to these Terms and Conditions.

1. Orders and Acceptance

All orders are subject to acceptance and availability. After you place an order, you may receive an email confirming that we have received it. This confirmation does not constitute final acceptance of your order.

We reserve the right to accept, decline, or cancel an order where necessary, including in cases of product unavailability, pricing errors, payment issues, or suspected fraud.

You are responsible for ensuring that the billing, shipping, and contact information submitted with your order is accurate and complete.

All prices displayed on this website are in Canadian dollars (CAD). Your bank, card issuer, or payment provider may apply additional fees or exchange charges that are outside our control.

2. Pricing and Product Information

We make reasonable efforts to ensure that product descriptions, images, pricing, and availability information on our website are accurate. However, occasional errors may occur.

If we discover a material error affecting your order, we will contact you with the corrected information and give you the option to proceed or cancel the order for a full refund.

Product images are for illustrative purposes only. Packaging and minor visual details may vary from what is shown on the website.

Prices and availability may change without notice before an order is placed. Once an order has been accepted, the price charged will be the price shown at checkout, unless a clear pricing error occurred.

3. Payment

We accept the payment methods displayed at checkout. Payment is generally processed at the time the order is placed.

Orders will not be shipped until payment has been successfully authorized and received.

If a refund is approved, it will be issued to the original payment method whenever possible. Processing times may vary depending on your payment provider or financial institution.

4. Shipping and Delivery

We currently ship within Canada. Shipping times shown on the website are estimates only and are not guaranteed.

Delivery times may be affected by factors outside our reasonable control, including carrier delays, weather conditions, holidays, remote delivery areas, or other unforeseen circumstances.

If an order is returned to us because of an incorrect address provided by the customer, repeated failed delivery attempts, or a requested rerouting after dispatch, additional shipping charges may apply before the order can be resent.

For security reasons, certain shipments may be delivered to a local post office or authorized pickup location, depending on carrier procedures and delivery circumstances.

If your order arrives visibly damaged, or if an item appears to be missing, please contact us as soon as possible after delivery so we can review the issue and assist you with the next steps. Claims relating to delivery issues may be subject to carrier procedures and verification.

5. Returns, Cancellations, and Refunds

5.1 Order Cancellations

If your order has not shipped, contact us to cancel it for a full refund to the original payment method. We will process the refund within 10 business days after receiving your request. If the order has shipped, contact us promptly so we can check whether delivery can be stopped or redirected; otherwise, follow the return process after delivery.

5.2 Returns and Fit Assurance

Request a voluntary return or exchange within 14 calendar days after delivery. A careful fitting check with the vehicle parked and the engine off is permitted; the item must remain like new with all supplied keys, parts, accessories, documentation and original packaging. There is no routine restocking fee for a return that meets these conditions.

For a voluntary return, dispatch the parcel within 3 business days after receiving the RMA and, where we provide one, the prepaid label. Our delays will not shorten your return period. Incorrect written fit recommendations and merchant errors are handled under our Returns & Refunds Policy.

5.3 Refunds

We will inspect returned items and process eligible refunds to the original payment method within 10 business days after receipt of the return, including inspection time. Your payment provider may take additional time to display the credit.

5.4 Full Policy and Statutory Rights

See our Returns & Refunds Policy for eligibility, shipping arrangements and the complete process. The 14-day voluntary period and the condition, packaging and dispatch requirements do not limit statutory rights or warranty remedies for defective or non-conforming goods.

6. Warranty

Disklok Canada provides a 3-year limited warranty against manufacturing defects, starting from the date of delivery.

The warranty covers verified manufacturing defects only. It does not cover normal wear and tear, misuse, accidental damage, improper handling, unauthorized modifications, water or moisture damage, or issues where no defect is found upon inspection.

6.4 Warranty Claims and Inspection

If you believe your product is defective, contact us for return authorization and instructions. Describe the issue and provide photos or a short video where practical; let us know if you need another way to explain it. If a return is needed for assessment or a remedy, we will provide a prepaid return label. We will review the appropriate repair, replacement or refund in accordance with applicable warranties and consumer protection law.

6.5 Shipping for Defects and Merchant Errors

Return shipping is free for defective items. We also cover return shipping for an incorrect item supplied by us or another confirmed merchant error, including an incorrect written fit recommendation under our Returns & Refunds Policy. We pay replacement postage in these cases. If the remedy is a refund, it includes the affected item's price and applicable taxes, plus the original standard shipping charge attributable to that item.

6.6 Legal Rights

This limited warranty is additional to rights and remedies under applicable consumer protection law. The voluntary 14-day return period does not limit those rights or applicable warranty claims. Missing packaging, customer-use conditions and administrative return deadlines do not remove statutory rights.

7. Taxes

Applicable sales taxes are calculated at checkout based on the shipping destination and in accordance with Canadian tax laws and regulations.

8. Privacy

We collect and use customer information only as necessary to process orders, provide customer support, and operate our business. Your information is handled in accordance with our Privacy Policy.

We may request additional information where reasonably necessary to verify an order, prevent fraud, or comply with legal obligations.

If you subscribe to our marketing emails, you may unsubscribe at any time using the link included in those messages.

9. Security

Our website and checkout use HTTPS and modern TLS encryption to help protect information transmitted between your browser, our store, and the checkout service. You should always make sure that your browser shows a secure connection before entering personal or payment information.

Payments are processed through the secure payment providers displayed at checkout. Disklok Canada does not intentionally collect or store full payment card numbers outside the secure checkout process.

Our store is powered by Shopify, and Shopify provides secure checkout infrastructure and PCI-compliant payment processing support for stores using its platform. You can learn more from Shopify’s information about secure connections, Shopify Checkout, and PCI compliance.

We use reputable service providers and commercially reasonable safeguards to help protect your personal and payment information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Disklok Canada shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to the use of our website or the purchase or use of our products.

Nothing in these Terms and Conditions excludes or limits any rights or remedies that cannot be excluded under applicable consumer protection laws. Where liability cannot be excluded, it will be limited to the maximum extent permitted by law.

11. General

These Terms and Conditions are governed by the laws applicable in Canada.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.

We may update these Terms and Conditions from time to time by posting a revised version on our website. The version published on the website at the time of your purchase will apply to that purchase.

These Terms and Conditions do not affect your statutory rights under applicable consumer law.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us at sales@disklok.ca.