These Terms and Conditions govern your use of the Disklok Canada website and the purchase of products from our store. By accessing our website or placing an order, you agree to these Terms and Conditions.

1. Orders and Acceptance

1.1 Order Acceptance and Availability

All orders are subject to acceptance and availability.

1.2 Order Confirmation

After you place an order, you may receive an email confirming that we have received it. This confirmation does not constitute final acceptance of your order.

1.3 Right to Accept, Decline, or Cancel Orders

We reserve the right to accept, decline, or cancel an order where necessary, including in cases of product unavailability, pricing errors, payment issues, or suspected fraud.

1.4 Customer Information

You are responsible for ensuring that the billing, shipping, and contact information submitted with your order is accurate and complete.

1.5 Currency and Third-Party Fees

All prices displayed on this website are in Canadian dollars (CAD). Your bank, card issuer, or payment provider may apply additional fees or exchange charges that are outside our control.

2. Pricing and Product Information

2.1 Accuracy of Product Information

We make reasonable efforts to ensure that product descriptions, images, pricing, and availability information on our website are accurate. However, occasional errors may occur.

2.2 Errors Affecting Orders

If we discover a material error affecting your order, we will contact you with the corrected information and give you the option to proceed or cancel the order for a full refund.

2.3 Product Images and Packaging

Product images are for illustrative purposes only. Packaging and minor visual details may vary from what is shown on the website.

2.4 Price and Availability Changes

Prices and availability may change without notice before an order is placed. Once an order has been accepted, the price charged will be the price shown at checkout, unless a clear pricing error occurred.

3. Payment

3.1 Accepted Payment Methods

We accept the payment methods displayed at checkout. Payment is generally processed at the time the order is placed.

3.2 Payment Authorization

Orders will not be shipped until payment has been successfully authorized and received.

3.3 Refund Method and Processing Times

If a refund is approved, it will be issued to the original payment method whenever possible. Processing times may vary depending on your payment provider or financial institution.

4. Shipping and Delivery

4.1 Shipping Area

We currently ship within Canada. Shipping times shown on the website are estimates only and are not guaranteed.

4.2 Delivery Delays

Delivery times may be affected by factors outside our reasonable control, including carrier delays, weather conditions, holidays, remote delivery areas, or other unforeseen circumstances.

4.3 Incorrect Address, Failed Delivery, or Rerouting

If an order is returned to us because of an incorrect address provided by the customer, repeated failed delivery attempts, or a requested rerouting after dispatch, additional shipping charges may apply before the order can be resent.

4.4 Signature, ID Verification, and Safe Pickup

For security reasons, Disklok Canada reserves the right to require signature and ID verification upon delivery and to have shipments delivered to the customer’s local post office for safe pickup.

4.5 Damaged, Missing, or Delivery-Issue Claims

If your order arrives visibly damaged, or if an item appears to be missing, please contact us as soon as possible after delivery so we can review the issue and assist you with the next steps. Claims relating to delivery issues may be subject to carrier procedures and verification.

5. Returns, Cancellations, and Refunds

5.1 Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. If the order has not yet shipped, we will do our best to cancel it and issue a refund.

5.2 Orders Already Shipped

If the order has already shipped, it may no longer be possible to cancel it. In that case, the order may still be eligible for return in accordance with our Return Policy.

5.3 Approved Refunds

Approved refunds are generally processed to the original payment method.

5.4 Return Policy

Please refer to our separate Return Policy for full details regarding return eligibility, timelines, and conditions.

6. Warranty

6.1 Warranty Period

Disklok Canada provides a 3-year limited warranty against manufacturing defects, starting from the date of delivery.

6.2 Warranty Coverage

The warranty covers verified manufacturing defects only.

6.3 Warranty Exclusions

The warranty does not cover normal wear and tear, misuse, accidental damage, improper handling, unauthorized modifications, water or moisture damage, or issues where no defect is found upon inspection.

6.4 Warranty Claims and Inspection

If you believe your product is defective, please contact us to request return authorization and instructions. We may request photos, a description of the issue, or return of the product for inspection before approving a repair, replacement, store credit, or refund.

6.5 Return Shipping for Warranty Inspection

Customers are responsible for return shipping costs associated with warranty inspection unless otherwise required by applicable law.

7. Taxes

7.1 Sales Taxes

Applicable sales taxes are calculated at checkout based on the shipping destination and in accordance with Canadian tax laws and regulations.

8. Privacy

8.1 Use of Customer Information

We collect and use customer information only as necessary to process orders, provide customer support, and operate our business. Your information is handled in accordance with our Privacy Policy.

8.2 Order Verification and Fraud Prevention

We may request additional information where reasonably necessary to verify an order, prevent fraud, or comply with legal obligations.

8.3 Marketing Emails

If you subscribe to our marketing emails, you may unsubscribe at any time using the link included in those messages.

9. Security

9.1 Secure Website Connection

Our website and checkout use HTTPS and modern TLS encryption to help protect information transmitted between your browser, our store, and the checkout service. You should always make sure that your browser shows a secure connection before entering personal or payment information.

9.2 Payment Security

Payments are processed through the secure payment providers displayed at checkout. Disklok Canada does not intentionally collect or store full payment card numbers outside the secure checkout process.

9.3 Shopify Checkout and PCI Compliance

Our store is powered by Shopify, and Shopify provides secure checkout infrastructure and PCI-compliant payment processing support for stores using its platform. You can learn more from Shopify’s information about secure connections, Shopify Checkout, and PCI compliance.

9.4 Security Limitations

We use reputable service providers and commercially reasonable safeguards to help protect your personal and payment information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Limitation of Liability

10.1 Exclusion of Certain Damages

To the fullest extent permitted by applicable law, Disklok Canada shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to the use of our website or the purchase or use of our products.

10.2 Consumer Protection Rights

Nothing in these Terms and Conditions excludes or limits any rights or remedies that cannot be excluded under applicable consumer protection laws. Where liability cannot be excluded, it will be limited to the maximum extent permitted by law.

11. General

11.1 Governing Law

These Terms and Conditions are governed by the laws applicable in Canada.

11.2 Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.

11.3 Updates to These Terms

We may update these Terms and Conditions from time to time by posting a revised version on our website. The version published on the website at the time of your purchase will apply to that purchase.

11.4 Statutory Rights

These Terms and Conditions do not affect your statutory rights under applicable consumer law.

12. Contact Information

12.1 Contact Us

If you have any questions about these Terms and Conditions, please contact us at sales@disklok.ca.