Refund policy

Refund Policy

At Disklok Canada, we want you to be fully satisfied with your purchase. If you need to cancel your order, the refund options below apply:

  • Before Shipment: If your order has not yet shipped, you are eligible for a full refund of the purchase price. The refund will be issued to the same payment method used for the purchase. Please allow up to 10 business days for the refund to be processed after your request is received.

  • After Shipment, Before Delivery: If your order has already shipped but has not yet been delivered, you may still request a refund. In this case, you will be responsible for returning the item to us at your own expense. Once we receive the returned item, we will refund the full purchase price, excluding any shipping costs already incurred, since the order has already been dispatched. Please allow up to 10 business days for the refund to be processed after we receive the returned order.

Return Policy

We strive to provide high-quality products that meet your expectations, but we understand that there might be times when you need to return an item. Here's how returns work:

  • Return Window: You have a 7-day window to initiate a return, starting from the moment of delivery.

  • Return Merchandise Authorization (RMA): To begin the return process, please request a Return Merchandise Authorization (RMA) by contacting our customer service team. An RMA will be emailed to you, and you will have 3 days from the receipt of the RMA to ship the item back to us.

  • Restocking Fee: Please be aware that restocking fees may apply if the Disklok is missing any parts or is noticeably used / damaged.

  • Condition of Returned Items: All returned items will be inspected upon receipt. To ensure a smooth return process, please return the item in its original condition, with all the original packaging, accessories, and documentation.

  • Refund Process: Once we receive and inspect the returned item, we will process your refund. The refund will be issued to the original payment method used at the time of purchase, minus any applicable restocking fees.

Additional Information

  • Shipping Costs: Please note that initial shipping costs are non-refundable for items that are returned, except in cases where the return is due to an error on our part.

  • Contact Information: For any questions or concerns regarding your order, return, or refund, please contact our customer service team. We are here to help and ensure your satisfaction with your purchase from Disklok Canada.