Refund policy

We want you to be confident that your Disklok is suitable for your steering wheel. This policy explains returns, fit assurance, cancellations and refunds for orders from Disklok Canada.

1. Request a return within 14 calendar days of delivery

For a non-defective item, contact sales@disklok.ca or our customer service team within 14 calendar days after delivery to request a return or exchange. Include your order number and the item you wish to return. You do not need to have the parcel delivered back to us within those 14 days.

This voluntary return period does not limit any rights or remedies available under applicable consumer protection laws or warranties. If an item is defective or does not conform to what we supplied or represented, contact us even if more than 14 days have passed.

2. Check the fit carefully

You may open the packaging and carefully check the fit while your vehicle is parked, with the engine off, following the fitting instructions. For a voluntary return, the item must remain in like-new condition and include all supplied keys, parts, accessories, documentation and original packaging. Ordinary use beyond a careful fitting check is not included in this voluntary return offer.

There is no routine restocking fee for a return that meets these conditions. We inspect returned items and will explain any issue with customer-caused damage or missing contents before determining the eligible refund. Packaging, condition and return-deadline requirements do not remove your statutory rights for defective or non-conforming goods.

3. Incompatible items and our written fit confirmation

Return shipping is free for an incompatible item when you request a return within 14 calendar days after delivery and meet the voluntary-return conditions in sections 1 and 2. If your Disklok does not fit your actual steering wheel after a careful fitting check, describe the fit problem when contacting us. We will provide a prepaid return label. A written fit confirmation from us is not required for this benefit.

You may choose an eligible refund or an exchange if a suitable replacement is available. This free-return benefit covers return postage. We will confirm any replacement delivery charge before you agree to an exchange. Replacement postage is covered where the written-confirmation or merchant-error terms below apply.

If you need help before ordering, send us your vehicle's year, make, model and trim, along with the steering-wheel measurements and any photos or other details we reasonably need to assess fit. Tell us about any replacement wheel, added cover or other change affecting the wheel.

When Disklok Canada confirms a particular Disklok size for your specific configuration in writing, keep that confirmation. If our confirmed recommendation is wrong despite accurate information and the fitting instructions being followed, we will provide a prepaid return label. You may choose an eligible refund or, if a suitable replacement is available, an exchange. We will also pay the postage for that replacement.

Vehicle-finder estimates are a starting point; measure your actual steering wheel and request a written confirmation if you want us to confirm your configuration. Fit assurance is not a guarantee that a vehicle cannot be stolen.

4. Defective items, incorrect items and merchant errors

Contact us with your order number and a description of the problem. Photos or a short video can help us assess the issue where practical; let us know if you need another way to explain it. Do not attempt an unsafe test.

Return shipping is free for defective items. If the item needs to be returned for assessment or a remedy, we will provide a prepaid return label and instructions. We also cover return shipping for an incorrect item supplied by us or another confirmed error on our part, including an incorrect written fit recommendation as described above.

We will review the appropriate repair, replacement or refund with you in accordance with applicable warranties and consumer protection law. If the remedy is a replacement for a defect or merchant error, we pay the replacement postage. If the remedy is a refund, we refund the item price and applicable taxes, together with the original standard shipping charge attributable to the affected item. Statutory rights continue to apply beyond the voluntary 14-day return period.

5. Return authorization and dispatch

Contact us before sending an item so we can issue a Return Merchandise Authorization (RMA) and the correct instructions. For a voluntary return, send the parcel within 3 business days after receiving the RMA. Where we provide a prepaid label, the 3-business-day period starts only after you have received both the RMA and the label. A delay on our side will not shorten your return period.

Use Canada Post with tracking, following the instructions in your RMA. Include all contents and pack the item securely. Reply to the RMA email with the tracking number and keep your receipt. If you need help meeting the dispatch deadline, contact us. These administrative instructions do not limit your statutory rights.

6. Shipping costs by return reason

For a change-of-mind return or another ordinary return unrelated to incompatibility, a defect or an error on our part, the customer arranges and pays for return postage. For eligible incompatible-item returns, we provide the prepaid return label described in section 3.

Original shipping charges are not refundable for ordinary incompatible-item or change-of-mind returns. The free replacement shipping and original standard shipping refund arrangements in sections 3 and 4 continue to apply to qualifying written-confirmation errors, defects and merchant errors.

7. Refunds and exchanges

We will inspect your return and process the eligible refund to the original payment method within 10 business days after receiving the returned item. Inspection is included in this period. Your payment provider may take additional time to display the credit.

For an ordinary return that meets the conditions above, the refund includes the returned item's price and applicable taxes, excluding original shipping charges. An exchange depends on the availability of a suitable replacement. We will confirm the exchange details before proceeding.

8. Cancellations before delivery

If your order has not shipped, contact us to cancel it for a full refund to the original payment method. We will process the refund within 10 business days after receiving your cancellation request.

If your order has already shipped, contact us as soon as possible. We will check whether delivery can be stopped or redirected. If it cannot, use the return process after delivery. For an ordinary cancellation after dispatch unrelated to incompatibility, a defect or a merchant error, shipping costs already incurred are non-refundable and the customer pays any return postage. The incompatible-item, defect and merchant-error arrangements above, and any applicable statutory cancellation rights, continue to apply.

9. Contact

Email sales@disklok.ca or contact our customer service team for fit confirmation, a return authorization or help with an order.